Getting Into the Customer’s “Contacts”

A lot has changed in the “digital revolution,” and in my lifetime, I’ve seen HVAC contractors go from spending 1/3 of their ad budget in yellow pages down to ZERO. The phone book is gone and it’s all about GOOGLE. But for your existing customers, you don’t want them...

A Picture is Worth 1,000 Words

In the age of the “camera in everyone’s pocket,” it’s more important than ever to appeal to your customers through personal images. According to Perception Research Services, print readers view photos first, particularly pictures of human faces. Including a picture of...

The Math Behind Connecting with Customers

It’s easy to take existing customers for granted… but it’s not wise. Most HVAC dealers know the value of their customers and how much they cost to acquire. What most dealers don’t know is how to connect with the thousands of customers they’ve acquired over the years,...

What Is Farming And Why Should I Try It?

Don’t worry, you won’t be getting your britches dirty. We’re talking about the kind of farming real estate agents do to find more leads. It means taking a small, carefully selected target market and nurturing it with repetitive contact. The best tool to do that with?...